Hostedware® Customer Service
Hostedware is pleased to provide free email customer service and technical assistance
to all Hostedware customers and evaluators. email us at Customer
Service. We will generally respond the same day; always
by the next business day.
If you have a specific question about a survey or test, please include your login name (if applicable) and any pertinent information (such as survey or test code) so we may answer your questions and help with any issues in the most timely manner.
Answers or solutions that are not immediately available
will be routed to advanced technical staff for research, diagnosis
and resolution, and you will be contacted promptly with the
results. Please see our Service
Level Agreement for more information.